Design of A Problem Resolution Knowledge based System for Computer Diagnosis, Repair and Maintenance

Abstract

This paper presents the design of a problem resolution knowledge based system for computer diagnosis, repair and maintenance. The research work focuses on knowledge based design and how to make it speed up computer diagnosis, repair and maintenance by making use of a centralized database as the backend where knowledge resides and designed HTML form as front end where users interact for knowledge acquisition and problem resolution. Computer Engineers, Technicians, users can quickly tap knowledge and make use of it for a timely problem resolution. The objectives include building an integrated knowledge based system where knowledge of many computer experts comes together for references, increasing speed in computer problems diagnosis and resolution; enhance problem solving skills of less experienced staff or users when there is no senior expert around. The design is achieved by making use of PHP, MySQL, Apache, Dreamweaver, and HTML as design tools.