Learning to Interpret Technological Breakdowns: A Path to Technological Literacy

Abstract

Digitalization and service innovation of the public sector affect the human labor of workers, such as teachers, in unexpected ways, and a new army of IT service workers has moved into their workspaces to provide services and support. In this chapter, we argue, with examples from the field of education, that practitioners cannot rely on help from IT service workers but need to become technologically literate and learn how to cope with technological breakdowns.