Assessment of Patients’ Satisfaction with Fixed Partial Denture and its Correlation with Patients’ Evaluation of Clinicians

Abstract

Introduction: Patient satisfaction affects clinical outcomes, patient retention, and patient-centered delivery of quality health care. It is a very effective indicator to measure the success of doctors and healthcare organizations. Hence, the present study was designed to investigate the relationship between patients’ satisfaction with Fixed Partial Denture and their perception regarding their clinicians’ in a dental school in India.Methods: A cross-sectional survey was carried out among 250 patients attending the OPD of the Department of Prosthodontics of a dental college in Faridabad, India. Patients having atleast3 unit fixed prosthesis were interviewed regarding the demographic details, oral hygiene aids used, and dental care utilization. Patient satisfaction questionnaire and patients’ evaluation of dentist questionnaire was also administered. Data were statistically analysed using SPSS version 21.0 and significance was set at p<0.05Results: The overall PSQ score for the present study was 6.58+0.59. It was higher in males and increased with social class. Most of the patients agreed or strongly agreed with positive dentist conduct. There was a strong positive correlation between patient satisfaction scores and patient agreement with the dentist.Conclusion: The majority of patients were satisfied with the services received at the facility. Social class was associated with a difference in the level of patient satisfaction