Strukt - A pattern system for integrating individual and organizational knowledge work

Abstract

Expert-driven business process management is an established means for improving efficiency of organizational knowledge work. Implicit procedural knowledge in the organization is made explicit by defining processes. This approach is not applicable to individual knowledge work due to its high complexity and variability. However, without explicitly described processes there is no analysis and efficient communication of best practices of individual knowledge work within the organization. In addition, the activities of the individual knowledge work cannot be synchronized with the activities in the organizational knowledge work. Solution to this problem is the semantic integration of individual knowledge work and organizational knowledge work by means of the pattern-based core ontology strukt. The ontology allows for defining and managing the dynamic tasks of individual knowledge work in a formal way and to synchronize them with organizational business processes. Using the strukt ontology, we have implemented a prototype application for knowledge workers and have evaluated it at the use case of an architectural office conducting construction projects. © 2011 Springer-Verlag.