Examining the Associations between Service Quality, Educational Level, Occupational Background, and Patient Satisfaction in Healthcare Facilities

  • Munawarah S
  • Arifin S
  • Febriana S
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Abstract

This study tried to examine the connection between healthcare facility quality, patient happiness, and demographic factors such as education and occupation. There is widespread agreement that patient satisfaction is a crucial metric for evaluating the effectiveness of healthcare providers. By bringing together data from a wide range of sources, this study hopes to offer a thorough evaluation. After conducting a thorough search, 26 publications were selected for inclusion in the meta-analysis. According to the results, there is a robust correlation between service quality and patient happiness. Higher patient satisfaction is linked to healthcare providers who provide high-quality services. Patients with greater education levels had a slightly higher chance of being satisfied, but the difference was not statistically significant. A similar investigation found a correlation between profession and client happiness. Patients with more prestigious backgrounds in the workforce were more satisfied overall. The research highlights the significance of providing high-quality services and adapting healthcare to the varying demands of patients from various socioeconomic backgrounds. The results of this meta-analysis have important implications for healthcare providers, administrators, and planners as they work to increase patient happiness and enhance the quality of treatment provided.

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APA

Munawarah, S., Arifin, S., & Febriana, S. K. T. (2023). Examining the Associations between Service Quality, Educational Level, Occupational Background, and Patient Satisfaction in Healthcare Facilities. River Studies, 1(2), 104–118. https://doi.org/10.61848/rst.v1i2.6

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