Quality function deployment application on work facility

Abstract

Quality function deployment (QFD) begins when we want to identify the consumer needs expressed in qualitative characteristics. QFD is a matrix (house of quality matrix) that connects what the customer wants and how a product is copied, produced to meet customer needs. Facilities that are not ergonomic makes workers uncomfortable and result in pain complaints. Work facility improvements were made by applying the QFD methodology to minimize occupational pain complaints. The result of the research was found the design of new work facility with high dimension of the chair foot 45.14 cm, the length of the holder 45.59 cm, the width of the holder 32.51 cm, the height of the back of 58.26 cm, the width of the backrest 41.66 cm and the height of machine foot 68.41 cm.