eCarte: An interactive restaurant menu with feedback collection

Abstract

The restaurant industry has grown over the years along with the modernization of technology. Like any other area of this industry, the menu presentation also demands improvement. Possessing smartphones proved to be a necessity nowadays and regular restaurant customers with their phones bring an opportunity to materialize the concept. The idea of accessing the restaurant menu through smartphones is new to a restaurant in Oriental Mindoro, Philippines. Hence, the proponents were motivated to develop the eCarte – an interactive restaurant menu with feedback collection. The development of this system can improve the customer's experience which would be beneficial to the restaurant. Proponents used incremental development as a software development method to come up with an efficient system. The developed system is user-friendly and interactive. The customers will be able to see the actual picture of the dish with a short description, and other customers’ reviews. Selected Information Technology Faculty, restaurant owners and customers evaluated the system. The five evaluation criteria used were adapted from ISO 25010 software quality standards. Based on the evaluation result, eCarte is usable and met its expected functions in terms of functional suitability (4.93), performance efficiency (4.88), usability (4.84), security (4.83), and maintainability (4.84). The system is generic, not expensive, easy to maintain and suitable to any smartphone regardless of its operating system which makes it applicable to any local restaurant. For further improvement, the proponent recommends applying an algorithm like the High Adjective Count algorithm and Max Opinion Score algorithm to effectively analyze the customer's feedback.