Determination of Giving 'Tips' Using Fuzzy Logic to Determine Restaurant Customer Service Satisfaction

Abstract

Fuzzy logic can be used to represent obscurity based on terms such as high, old, hot, cold, and so on. Fuzzy logic can extend the range of truth values to all real numbers in intervals between 0 and 1. Numbers in this interval represent the possibility that the statement given is "true"or "wrong". The use of fuzzy logic can be used in everyday life, such as in the fields of medicine, engineering, agriculture, transportation, environmental science and also in economic and business applications. As in this study, it was used to calculate the ideal amount of 'tips' for restaurant waiters based on the service provided by restaurant waiters. The method used in this study is to use Mamdani fuzzy logic with the process of defuzzyfication using the Centroid of area (COA). The results of this study are that it can be determined the value crisp of giving tips to restaurant waiters is 45 thousand rupiah provided that the service provided for service = 7 (Excellent) and food service = 8 (Delicious)..