The impact of quality information provided by business intelligence systems on the use of information in business processes

Abstract

The main purpose of introducing business intelligence systems in a firm is to increase the quality of information available to knowledge workers at various organizational levels. However, quality information is of little value to firms if it has not been used in firm's business processes. Literature suggests the use of information mainly helps organizations in two ways, namely in managing their business processes and in making decisions. The quantitative analysis carried out on data from Slovenian medium and large organizations further shows that information quality differently impacts the two uses of information with impact on business process management being stronger. © 2011 Springer-Verlag.