Abstract
Service networks represent a flexible way for delivering services to customers. In earlier work, we have applied the e3 -value methodology to conceptually model such networks. This paper, however, presents an approach for composing Service Value Networks (SVNs) based on customer and supplier perspectives. A broker is in charge of composing a SVN that reflects not only customer desires but also supplier offerings. Moreover, the application of using real-world services is shown by means of a case study. Finally, we provide some reflections as well as future lines of research. © 2011 Springer-Verlag.
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CITATION STYLE
Razo-Zapata, I. S., De Leenheer, P., Gordijn, J., & Akkermans, H. (2011). Service value networks for competency-driven educational services: A case study. In Lecture Notes in Business Information Processing (Vol. 83 LNBIP, pp. 81–92). Springer Verlag. https://doi.org/10.1007/978-3-642-22056-2_9
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