Integrated framework for the civil construction projects management by mean PMBOK, ISO 21500 and ITIL V3

Abstract

Today, countless benchmarks and definitions of best practice have emerged in Technology Information and various business areas. Civil construction is a service that revolves around the hiring and provision of other services. A civil construction work is a construction service and becomes a construction project when a start, an end and a deliverable is defined. This article presents an integrated model proposal for managing projects and services of companies providing civil construction services. It has been generated through a match between the service management lifecycle exposed in ITIL v3 and the groups of processes exposed in PMBOK and ISO 21500. The results of applying this proposal in a real project management are presented.