Conclusion

Abstract

This section attempts to draw a conclusion to the several questions posed in the course of the book. The authors start from the social representations of technology seen both as a magic solution and as a restriction, a substitution to human action. Mediating these positions, the authors suggest to adopt a critical perspective to analyse the impact of cognitive technology in the working setting. They content that technology provides tools that have potentialities that if adequately exploited might certainly lead to the improvement of the social and working context. With special reference to the latter and to the role played by the HR function, the authors conclude that these tools should be carefully framed within the organizational culture. Their use should be aimed to reinvent how to manage people but always adopting a people-based and bottom-up approach to human capital.