Searching for the organizational memory using fuzzy modeling

Abstract

The organizational context shapes the individual judgement, by means of the frames embodied in the organizational memory. The organizational memory results from a dynamic process, producing unique, multi-layered sets of frames that both delimit and enable action. The organizational memory could be represented as a fuzzy set, activated by individuals during the evaluation activities. The paper describes a methodological approach to elicit the strucuture of the OM from verbal discourses. The methods and the operators of the fuzzy set theory are widely used for this purpose.