Assessment of Cognitive Strain in Digital Logistics Work: Background, Analysis and Implications

Abstract

Digital logistics processes are not only a technological challenge. In addition, the question of human cognitive strain and human-computer interaction are important success factors for digital logistics work concepts. After a background introduction, conceptual and an analytical frameworks for identifying cognitive strain in digital logistics work are presented and applied to specific logistics activities. Characteristic features are the speed and density of work tasks, the requirement for teamwork and inter-organizational cooperation as well as the important role of motivation in the “people business” of logistics. Further research is warranted regarding the specific characteristics of digital logistics work and the impact on cognitive workload of human workers.