E-government and social media in tunisia: An empirical analysis

Abstract

E-government is one of the areas that have been strongly impacted by Information and Communication Technology (ICT) in general and by the growing use of social media, in particular. Social networks are indeed, being increasingly used as an e-participation tool for a better involvement of citizens in decision-making with their governments, raising consequently important and challenging issues, such as the automatic analysis of the massive data generated on the social web. In this paper, we share the findings of a study undertaken on the official Facebook pages of the Tunisian government ministries and governorates, aiming to: (1) shed the light on the way Facebook is being currently used by government institutions, (2) to study the way Tunisian citizens are interacting on this social platform, (3) to pinpoint the specific characteristics of the Tunisian citizen-generated content on the government social pages, which will constitute an essential basis for investigating appropriate techniques and approaches to the Tunisian social web automatic analysis.