A five-factor KMS success model

Abstract

We propose a KMS success model using five critical factors that must be present and effective. The factors are based on past and current Knowledge Management (KM) practices and review of Knowledge Management Systems (KMS) success literature. DeLone and McLean’s Model is pivotal to our model, while Trist’s suggestion in 1967 of the socio-technical perspective of organizations remains valid in explaining these factors. Management and leadership, knowledge sharing and transfer capability, knowledge architecture and infrastructure, knowledge innovation capability, and knowledge access control policy are the factor requirements and antecedents for KMS success. The paper analyzes the interconnectedness and relationships between the factors, and justifies factor presence and effectiveness contingent on tools for measuring KMS success in general or specifics.