Making business software usable for handicapped employees

Abstract

The accessibility of business software is a prerequisite for the successful integration of disabled persons into the labor market. But because of the dynamic and complex nature of business applications it is often difficult to reach a satisfying level of accessibility and usability for disabled users. A special problem for business software is that it is not sufficient to make all functions of the product accessible to disabled users. It must also be guaranteed that disabled users can work efficiently with the product. We demonstrate these problems on the example of a CRM business web application. © 2008 Springer-Verlag Berlin Heidelberg.