Abstract
The starting point for managing any process is the determination of the current performance. Thus, the process manager within a company has to permanently measure the process performance. In particular, he/she has to define criteria for determining the process...
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CITATION STYLE
APA
Heckl, D., & Moormann, J. (2010). Process Performance Management. In Handbook on Business Process Management 2 (pp. 115–135). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-01982-1_6
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