Keeping up with the flow: Electronic resource workflow and analysis

Abstract

This article describes a project documenting and analyzing the electronic resource workflows for the library at Baruch College, CUNY (City University of New York). The presenter discusses her approach, how background research informed the documentation process, and explains the methodology and framework used to analyze the lifecycle of the electronic resources. Multiple interviews conducted with staff, faculty, and stakeholders involved in these workflows offered clarification of the steps involved and afforded the opportunity to delve into lengthier discussions about the process. This presentation highlights some outcomes of the project, focusing on “gaps” in the lifecycle, indications of where the workflow could be streamlined, and examples of beneficial conversations within library departments.