An evaluation of the initiatives and the progress made on e-government services in the EU

Abstract

The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government services worldwide. Emphasis is given on the progress made by EU States as well as their commitment in meeting European Commission's requirements. Furthermore, the degree of European stakeholder's (citizen, business and organisations) satisfaction is estimated and compared to the availability of these online services. © 2012 ICST Institute for Computer Science, Social Informatics and Telecommunications Engineering.