Guidelines for implementing change: A case study

Abstract

To attain and sustain a competitive advantage organizations are continually faced with the need to change their structures, processes and technologies. Converting to new technology and implementing a new information management system in an organization results in inevitable changes in organizational procedures impacting on the people involved. A major problem encountered during this process is resistance to change, which may contribute to total failure of this system. Change management is the process that can be used to negate this impact and assist employees in transitioning to a new way of doing things. The aim of this paper is to compile a set of guidelines to lighten the effect of technology-driven changes on humans. These guidelines are compiled into the GIC model, which may be utilized to guide the implementation of a new system. The success of the set guidelines was evaluated on a case study. This research is cross disciplinary affecting the areas of organizational behaviour, software project management, as well as human issues. © 2010 Springer-Verlag.