Automatic Robot Processing Using Speech Recognition System

Abstract

Nowadays, speech recognition is becoming a more useful technology in computer applications. Many interactive speech-aware applications exist in the field. In order to use this kind of easy way of communication technique into the computer field, speech recognition technique has to be evolved. The computer has to be programmed to accept the voice input and then process it to provide the required output, using various speech recognition software. Speech recognition is the process of converting speech signal to a sequence of words using appropriate algorithm. This provides an alternative and efficient way for the people who are not well educated or not having sufficient computer knowledge to access the systems and where typing becomes difficult. This speech recognition technique also reduces the manpower to accept and process the commands. In our research work, we have to implement this speech recognition technique in customer care center, where many queries have to be processed every day. Some of the queries are repeated often and the responses also seem to be the same. In such cases, we have to propose a methodology to automate the query-processing activities using this speech recognition technique. The ways of how to automate the system and how to process the queries automatically are explained in our methodology with suitable algorithm.