The Impact of Artificial Intelligence and Information Technologies on the Efficiency of Knowledge Management at Modern Organizations: A Systematic Review

Abstract

In the twenty-first century, with the evolution of Information Technology and Artificial Intelligence, Knowledge Management seems to be more advanced and sophisticated. Knowledge management has been studied and discussed for a long time by several researchers from academia and business sector due to its vitality for the success of organizations. Additionally, many leading companies around the world have adopted several knowledge management practices to ensure that they remain ahead of their rival companies in today’s competitive business world. Hence, companies continue to look for ways to improve these knowledge management practices. Several studies were conducted to have more profound understanding of the recent research trend of knowledge management processes and its best practices at organizations. However, this subject requires further investigation from other perspectives. Most of the previous studies neglect exploring the impact of applying artificial intelligence (AI) and information technology (IT) concepts and techniques on the efficiency of knowledge management at modern organizations in particular. This research systematically reviews and highlights the current knowledge management practices that have relied on IT and AI mechanisms and their impacts on modern organizations along with their challenges and limitations. The current research aims to provide a profound analysis of 15 (out of 844) research papers published in highly standard journals and conference proceedings throughout the past 10 years, from 2009 to 2019. This review study can be considered a pivotal reference for scholars as it fills in some gaps in knowledge management especially in IT and AI related studies.