Accessibility features on BNP paribas fortis ATMs

Abstract

This paper gives an overview of the accessibility features on the BNP Paribas Fortis ATM’s (Automatic Teller Machines). This document doesn’t have the intention to be scientific, but can be considered as an example how the industry is taken in account the accessibility for customers with special needs. The accessibility efforts done on our ATM’s is part of the program “An Accessible Bank For All”. The goal of this program is to provide to our customers with a disability the opportunity to carry out their banking transactions in the most autonomous and user-friendly way possible. Within this program we’ve consulted organisations, representing persons with impairments, to better understand the needs of our customers with special needs. This helped us to work out a global approach to render the use of our ATM’s as accessible as possible. We can divide the efforts on 3 levels: physical accessibility of the venue, accessibility of the hardware and accessibility features of the software.