Towards a meta-model for goal-based social BPM

Abstract

The traditional approach towards BPM has proven to have a number of limitations such as the processes being imposed on the user and therefore do not benefit from first hand user experience in the process discovery stage. In recent years, proposals to integrate BPM and Social Software have promised to overcome these limitations. One such idea proposed in this paper is driving BPM enactment by social goals. This paper presents a goal-based approach to social BPM that combines flexibility with the element of collaboration as found in social software. © Springer International Publishing Switzerland 2014.