The Impacts of the COVID-19 Pandemic on an Educational Institution’s Administrative Process, a Process Mining Approach

Abstract

The COVID-19 pandemic has affected virtually every human activity over the past 2 years. This paper examines how the COVID-19 pandemic interfered with the business processes in Brazil’s public vocational and higher education institution. Throughout the pandemic, the Organization forced the enactment of the paper-recorded processes in a virtual implementation. To unveil how the referred paper-recorded processes subset got executed during the pandemic, we conduct a process mining on the company’s information system. The process mining data shows various indications of task merging, precluding, and duration modifications. The analysis of 4231 instances of administrative processes between 2019 and 2021 showed a reduction in duration times and the number of tasks.