The predictive aspect of business process intelligence: Lessons learned on bridging IT and business

Abstract

This paper presents the arguments for a research proposal on predicting business events in a Business Process Intelligence (BPI) context. The paper argues that BPI holds a potential for leveraging enterprise benefits by supporting real-time processes. However, based on the experiences from past business intelligence projects the paper argues that it is necessary to establish a new methodology to mine and extract the intelligence on the business level which is different from that, which will improve a business process in an enterprise. In conclusion the paper proposes a new research project aimed at developing the new methodology in an Enterprise Information Systems context. © 2008 Springer-Verlag Berlin Heidelberg.