Abstract
The project described in this paper applies the principles of adaptivity to a "traditional" Call Center in order to support the Operator in the interaction with the Customer. The system uses the models of both the Customer and the Operator and builds up the stepwise answer through an adaptive workflow. © 2002 Springer-Verlag Berlin Heidelberg.
Cite
CITATION STYLE
APA
Torre, I. (2002). Users modeling for adaptive Call Centers. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 2347 LNCS, pp. 603–607). Springer Verlag. https://doi.org/10.1007/3-540-47952-x_93
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