The development of E-commerce in Malaysia

Abstract

E-Commerce has become an important tool in handling different types of business activities emerging from the convergence of several information technologies and business practices. Although E-Commerce has been seen to be an effective and efficient way of doing business, the degree/extend of adoption is still not as extensive and with some reservations amongst both users and non-users. The paper focuses on the analysis of primary data collected via questionnaire on adoption of E-Commerce applications and its constraints. As expected, the results showed that e-mail was the most widely adopted E-Commerce application mainly due to a minimal cost involved in the implementation. The results also revealed that about 27% of the respondents did not adopt any kind of E-Commerce applications and nearly 75% of them can be considered as low users (i.e. utilizing less than five applications). Security has been indicated by many to be the top main reason for not adopting E-Commerce. © 2002 Kluwer Academic Publishers.