Service-oriented catering supply chain performance evaluation model

Abstract

Catering industry is different from commercial, manufacture, and the pure services industry. In the modern society, it belongs to the third industry. In recent years, China's catering industry always maintains double-digit growth. At the same time, competition of the catering industry has turned to catering supply chain. The modern catering supply chain is service-oriented, not just products supply chain. It includes product service, logistic service, customer service and so on. So the traditional supply chain performance evaluation is not suitable for the catering industry. With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then presents the service-oriented catering supply chain and the supply chain performance evaluation model based on the platform of logistics and information. At last, the fuzzy AHP method is used to evaluate the service-oriented catering supply chain. © Springer-Verlag Berlin Heidelberg 2013.