Assessment practises in a teaching hotel

Abstract

The main goal of the current study was to gain a better understanding of assessment practises in a teaching hotel. Data were collected in three different ways: (1) a critical-incidents interview; (2) analysis of all assessments in the practise modules, and (3) an experiment on front-office operations. Interviews indicated both positive and negative aspects of the assessment methods applied. Analysis of the assessments database showed different outcomes for several modules. The experiment showed no significant impact of using a checklist. Further research is indicated, since it is ultimately the quality of the assessment which will determine whether a teaching hotel will be considered a true competence-development centre. Keywords: competence development centre, rating errors Research in Hospitality Management 2012, 2(1/2): 71–76