Relevant aspects of human error and its effect on the quality of the product. Study in the maquiladora industry

Abstract

This document presents a study of human factors that influence human errors from the perspective of cognitive ergonomics. The purpose of the research is to determine the root of human errors from the perspective of the human factors that affect the quality of the product. The study of took place in the context of the Maquiladora Industry. The scientific methodology used is located in Cognitive anthropology, through the application of the theory of the Cultural consensus. The methodological approach of the study corresponds to the mixed methods. The design of the study was cross-sectional, descriptive and analytical. The population studied was that of multifunctional operators, existing in the company’s two modalities: those in manufacturing support and those in quality inspection support. With this research, it is possible to move closer to a classification of the causes root of human errors that affect the product quality in the industry maquiladora in Tijuana, Mexico. With this knowledge it is possible to propose preventive actions in Maquiladora improvement projects.