Coaching a customer team

Abstract

As XP projects grow in size, the customer responsibilities need to be distributed to a group acting as a customer team. If the team is large, a customer coach can help with the coordination of information gathering, organization of cohesive collection of stories to present, monitoring story content and consistency, and synchronization with the development schedule. This paper contains topics to consider as the team prepares for the project as well as lessons learned while coaching a large customer team, both successes and failures. © Springer-Verlag Berlin Heidelberg 2003.