Balanced Scorecard financial measurement of organizational performance: A review

Abstract

This paper reviewed some existing literature on balanced scorecard (BSC) as a performance tool for evaluating business organizations holistically. It makes use of four perspectives namely financial, customer, internal business process, learning and growth. Secondary sources of data were used in the review. Business managers are tasked with the responsibility of ensuring smooth operations of business activities tailored towards achieving organizational goals. The review result showed that a lot of benefits have been identified by those that adopted the model despite some limitations. The paper recommended for awareness and adoption of the model to achieve organizational goals.