Pareto Analysis of Critical Success Factors for Total Quality Management Targeting the Service Industry

Abstract

Quality is an important aspect of software development. This is the reason some researchers and practitioners have attempted to integrate TQM concepts into software engineering. Total Data Quality Management (TDQM) methodology claims that we should manage data as we manage products, but principles, guidelines, and techniques of Total Quality Management for physical products have limitations in TDQM practices because of the nature of data. In our research we have studied about 22 research papers in which different strategies, issues of TQM challenges and how to overcome these challenges are discussed.