The human centered design (HCD) process assessment model (PAM) is intended for use when performing conformational assessments of the process capability on the development of interactive systems. The HCD processes reference model (PRM) specified in ISO 9241-220 together with the rules of how to assess the processes defined in HCD-PAM must be applied when performing an HCD process assessment. In this paper, the HCD-PAM applying the HCD-PRM is exemplified by a practical example of assessing the HCD.3.4.2 process.
CITATION STYLE
Heimgärtner, R. (2021). Exemplification of assessing human centered design processes from iso 9241-220. In Advances in Intelligent Systems and Computing (Vol. 1253 AISC, pp. 22–28). Springer. https://doi.org/10.1007/978-3-030-55307-4_4
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