Shortcomings of Netcentric Operations During the COVID-19 Pandemic

Abstract

As the COVID-19 pandemic is a multi-agency, long-lasting crisis with a complex information structure, the netcentric approach in the crisis operations would be expected to show its advantages. However, the implementation of netcentric operations seems to be met with challenges during the COVID-19 pandemic. This research investigates the capability of organizations to adapt the netcentric approach, specifically in relation to information sharing in changing contexts. Thereby, the factors that influence inter-organizational information sharing within netcentric operations are examined. It can be concluded that in practice, re-applying the principles of netcentric operations to a different context can be challenging. More specifically, over time, the netcentric operations become ingrained in process, systems, and tools. While this codified and institutionalized netcentric approach supports the daily information exchange in emergencies, it also reduces the ability of organizations to adapt their approaches to new requirements dictated by changing circumstances.