Behind the curtain: Workplace incivility-individual actors in cultural settings

Abstract

Uncivil behavior at work can have numerous consequences for individuals and the organization. This paper examines the interplay of personality traits and organizational culture as antecedents of workplace incivility. Empirical research on a sample of 251 employees has shown that the perceptions and occurrence of workplace incivility can be significantly related to personality traits and features of organizational culture. When looking at the combined effect of personality and organizational culture, culture determines one’s perception and experience of incivility stronger than personality traits alone. The research showed that personality trait agreeableness and emphasizing values related to clan, market or adhocracy culture could reduce the odds of workplace incivility.