Multi-Criteria Approach Using Simulation-Based Balanced Scorecard for Supporting Decisions in Health-care Facilities: An Emergency Department Case Study

Abo-Hamad, W., & Arisha, A. (2016). Multi-Criteria Approach Using Simulation-Based Balanced Scorecard for Supporting Decisions in Health-care Facilities: An Emergency Department Case Study. In Operational Research for Emergency Planning in Healthcare: Volume 1 (pp. 85–118). Palgrave Macmillan UK. https://doi.org/10.1057/9781137535696_5