A review on service quality and student satisfaction of higher education

Abstract

This paper reviews the research on service quality of higher education and the successful experience of foreign student satisfaction measurement. Firstly, the author introduces the global trend and intensively competitive situation of higher education service. The important function of student satisfaction survey in higher education management is also mentioned. Secondly, the related notions of service quality and student satisfaction are discussed. Then, the qualitative and quantitative methods widely used in student satisfaction assessment are compared. Finally, the conclusions obtained by present research are summarized. © 2012 Springer-Verlag Berlin Heidelberg.