Post decision-making analysis of the reengineering process supported by simulation methods

Abstract

This paper analyzes seven years of experience in a concrete production company where reengineering was conducted by employing simulation methodology and AHP methods for decision support. A predictive validation of the simulation model as well as evaluation of the simulation methodology for decision assessment in enterprises was performed by comparing real and expected values. Multiple criteria methods for the simulation scenario selection were applied. The basic advantage of the described approach lies in the interactivity and transparency of the model representation, which is essential for model acceptance by user. The achieved results represent scholars' example of using simulation methodology for solving managerial problems. © Springer-Verlag Berlin Heidelberg 2007.