Abstract
… Customers can receive the eservices conveniently via internet or … The perceived quality of customer service is usually … are more probable to be loyal as customers. So, when it comes …
Cite
CITATION STYLE
APA
Al Karim, R. (2020). Influence of E-Service Quality on Customer Satisfaction & Word of Mouth in App-based Service Industry: A Case on Pathao, Bangladesh. Journal of Technology Management and Business, 7(1). https://doi.org/10.30880/jtmb.2020.07.08.004
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