An inclusive design of remittance services for the blind users' operation of Automatic Teller Machines (ATMs)

3Citations
Citations of this article
9Readers
Mendeley users who have this article in their library.

Abstract

In this paper we reported the inclusive design of Automatic Teller Machines (ATMs) for blind users, especially their use of remittance services. We examined our design guideline of the remittance operation for the users, based on the operations by voice instruction and/or the feedback using a handset. Then we implemented the prototype system under the guideline and evaluated it by an experiment. Subjects were four blind men. The results showed that the system worked out effectively. However, the reduction in time for all operation required was indicated as a main problem.

Cite

CITATION STYLE

APA

Kobayashi, I., Iwazaki, A., & Sasaki, K. (2000). An inclusive design of remittance services for the blind users’ operation of Automatic Teller Machines (ATMs). In Proceedings of the Conference on Universal Usability (pp. 153–154). Association for Computing Machinery (ACM). https://doi.org/10.1145/355460.355555

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free