Towards contextual S-BPM: Method and case study

Abstract

This paper makes the case for using Contextual Design and Subject-oriented Business Process Management (S-BPM) for analyzing complex business processes in ways that not only support, but in fact actively foster the consideration of the human elements within them. Specifically, the paper provides an outline of the defining characteristics of Contextual Design and S-BPM, following which it presents an outline of an ongoing case study. The presentation of the latter focuses on the lessons learnt and benefits derived from the proposed approach. Overall, Contextual Design allows including in a systematic way the work, usability and technology requirements for the S-BPM method. The combined methodology connects efficient business process management with appropriate contextual design in the workplace. The case study shows that this approach has a high potential for complex business process with specific contextual challenges and for the improvement of business processes with the employment of mobile electronic communication and information technology. © 2011 Springer-Verlag.