What's your request?: Wyndham international's answer for transforming culture and enriching employees' experience

Abstract

Wyndham Hotels and Resorts was willing to bet that giving guests choices, not points, was the key to building loyalty. When that strategy paid big dividends, the company set out to extend the concept to its workforce by embedding personalization and choice into the work experience and enriching employees' lives in small and large ways. © 2006 Wiley Periodicals, Inc.