Hospitality and Older Tourists: A Focus on Accommodation Choices

Abstract

Hospitality and accommodation services play a crucial role in the tourist experience. After defining hospitality and presenting a broad classification of accommodations, the chapter provides an overview of the types of accommodation used by older tourists. Next, it describes some models of service quality and satisfaction that have been used in hospitality studies. Since extant studies have shown that hotels represent a preferred type of accommodation for older tourists, the second part of the chapter addresses the importance of hotel attributes for improving customer satisfaction and obtaining customer delight. Finally, the potentialities of peer-to-peer accommodation offered by online platforms such as Airbnb are discussed.