Crisis management training: Techniques for eliciting and describing requirements and early designs across different incident types

Abstract

Crises occur seldom, but when they occur they have high impact on the enclosing organization and its stakeholders. Examples are plane crashes, train incidents and bomb threats, but the types of crises are virtually endless. We report on research of early phases of the development of a crisis management training simulator, with the goal of understanding different representations and transitions between steps of a development process. The focus of the research study was on how the different representations did align with a given process model and how these representations lent themselves to a consolidation activity. The results were that consolidation across data sources starts early during the understanding phase and that stakeholders like to validate abstract models. The consolidated conceptual models mostly addressed work and strategies. No formal attempt was to consolidate across management and organization structures. © 2011 Springer-Verlag.