Abstract
Recently, the importance of ``service{''} has been emphasized in variousindustries. However, few researches have focused on service design inspite of its great importance. This paper proposes a methodology ofsupporting service design, by solving conflicts in service designsolution. The proposed methods enable service designers to find out theexisting conflicts in service design solution, and obtain the basicstrategies to solve them on computers. The verification of the proposedmethods is carried out, applying it to the existing service cases.
Cite
CITATION STYLE
Akiyama, Y., Shimomura, Y., & Arai, T. (2008). A Method of Supporting Conflict-Solving for Service Design. In Manufacturing Systems and Technologies for the New Frontier (pp. 489–494). Springer London. https://doi.org/10.1007/978-1-84800-267-8_101
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