Abstract
When the software's preference contradicts good user work practice the power of computing quickly becomes an electronic bureaucrat - frustrating productivity while imposing overhead.
Cite
CITATION STYLE
APA
Butler, K. A., Esposito, C., & Hebron, R. (1999). Connecting the design of software to the design of work. Communications of the ACM, 42(1), 38–46. https://doi.org/10.1145/291469.293166
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