Realizing complete digital intake and processing of building permit applications has been a long time challenge for many governments. Especially the processing of digital drawings and plans constitutes a major obstacle. In 2004 legal barriers to communicate digitally between government and applicants have disappeared in the Netherlands. A group of local governments used the momentum to study the feasibility of a large scale introduction of the intake of digital building permit applications by using a shared services concept. The feasibility study contained technical, economical, juridical and demand site feasibility aspects. This paper reports especially on the demand site feasibility. The paper is mend to present a case study about the readiness of both applicants and local governments in the Netherlands to deal with building permit applications in a digital way.
CITATION STYLE
Hoogwout, M., & te Velde, R. (2004). Digital building permit application: A feasibility study for a shared services solution in the Netherlands. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 3183, pp. 234–239). Springer Verlag. https://doi.org/10.1007/978-3-540-30078-6_38
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